Support

Contact

QuantEdge Terminal is run by one person, so support is email-only and answered by the person who built the software. Expect a reply within 2-3 business days.

01Contact details

QuantEdge Terminal is built and run by one person. Support is email-only — there is no phone line, no live chat, and no ticket portal, because a single operator cannot staff those honestly.

Support email
ryderngarcia@gmail.com
Response time
Typically 2–3 business days
Support channels
Email only — no phone or live chat
Operator
Ryder Garcia, a sole proprietorship
Location
Hawaii, United States
Website
https://ryderg.me
Billing & invoices
Self-service in the Stripe customer portal, from the billing page

Business days are Monday to Friday, excluding U.S. federal holidays, in Hawaii Standard Time (UTC−10).

02What to expect

Every email is read and answered by the person who wrote the software. The realistic turnaround is 2–3 business days; a message sent over a weekend or a holiday is answered on the next business days. Same-day replies happen often but are not promised, and no round-the-clock support is offered.

A complicated problem may take a further round of questions to diagnose. If you have not had any reply after five business days, resend the message — mail does occasionally go astray, and a resend is not a nuisance.

03What to include so it can be fixed quickly

Send it from the email address on your account where you can — that is the fastest way to verify the account — and include:

  • what you were trying to do, and what happened instead;
  • the page or screen it happened on, and roughly when (a timestamp makes the server logs findable);
  • a screenshot, if there is anything to see;
  • your browser and operating system, for display problems.

For billing questions

Include the date and amount of the charge, and the Stripe receipt number or the last four digits of the card. Both appear on the receipt Stripe emailed you at the time of the charge. Never send a full card number, a CVC, or a password — those are never needed, and the operator can neither see nor use them.

04Things you can do faster yourself

Several common requests are self-service and will be resolved sooner than any email reply:

  1. Cancel your subscription — the billing page, then Manage subscription, then cancel. Full steps are in the Refund & Cancellation Policy.
  2. Update your card or address — the same Stripe customer portal.
  3. Download an invoice or receipt — also in the Stripe customer portal, under your billing history.
  4. Reset your password — use the forgotten-password link on the sign-in page.

05What support can and cannot help with

Support can help with:

  • accounts, sign-in, and access problems;
  • billing, invoices, cancellation, and refund requests;
  • bugs, errors, and questions about how a feature works;
  • data deletion requests and other privacy questions;
  • feature suggestions — these are genuinely welcome.

Support cannot help with:

  • anything involving an actual wager. QuantEdge Terminal is analytics software; it does not accept wagers, hold funds, place or process bets, and it is not a sportsbook or gambling operator;
  • disputes with a sportsbook — a voided, limited, or refused bet, a closed account, or a withdrawal problem. Those are between you and that sportsbook;
  • advice on what to bet, how much, or whether an opportunity is worth taking. Nothing provided is financial advice and no profit is guaranteed — see the risk disclaimer;
  • telling you whether any activity is legal where you live. You are solely responsible for complying with the laws of your own jurisdiction.